Privacy Policy

The Bark Site Grooming Spa respects your privacy. This Privacy Policy explains how The Bark Site collects, uses, protects, and shares information when you visit our website, schedule grooming services, communicate with The Bark Site, or otherwise interact with the business.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name, phone number, and email address
• Pet name, breed, age, grooming preferences, and service history
• Appointment and scheduling information
• Vaccination records and related pet-care information
• Messages, questions, feedback, and other communications you send to us
• Information submitted through our website, booking forms, intake forms, or other business systems

2. How We Use Your Information

We may use your information to:

• Schedule, confirm, modify, and manage grooming appointments
• Provide grooming and related services
• Verify vaccination and service requirements
• Communicate with you about appointments, pets, services, policies, or customer support
• Maintain client and pet records
• Improve our services, website, customer experience, and business operations
• Send communications that you have consented to receive
• Comply with legal, safety, regulatory, or business requirements

3. SMS and Text Messaging

If you provide your mobile phone number and consent to receive text messages from The Bark Site Grooming Spa, we may send messages related to appointment confirmations, reminders, scheduling, customer service, service updates, and other communications associated with our services.

Message frequency varies depending on your interactions with us. Message and data rates may apply.

You may reply STOP at any time to opt out of text messages. You may reply HELP for assistance.

Your consent to receive SMS messages is not a condition of purchasing grooming services.

Mobile phone numbers, SMS opt-in data, and consent collected by The Bark Site Grooming Spa will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

4. Animal Paradise Hospital

The Bark Site Grooming Spa works in coordination with Animal Paradise Hospital for certain grooming operations. Client and pet information may be entered into, processed through, or verified using Animal Paradise Hospital’s systems when reasonably necessary to provide grooming services.

This information may include client contact information, pet information, appointment details, vaccination records, and information necessary for billing, payment processing, client records, and related operational services.

Animal Paradise Hospital may maintain its own records, systems, privacy practices, and communications independently from The Bark Site Grooming Spa.

5. Service Providers

We may use trusted third-party service providers to operate our business, including scheduling, client-management, website-hosting, communication, payment, and messaging services. These providers may process information only as necessary to provide services to us or support our business operations.

Examples may include platforms used for appointment scheduling and customer management, website hosting, and communication services such as SMS providers.

6. Information Sharing

We do not sell your personal information.

We may disclose information when reasonably necessary to operate our business, provide requested services, comply with law, protect the safety of clients, pets, employees, or others, prevent fraud or misuse, or work with service providers acting on our behalf.

SMS opt-in data and consent collected by The Bark Site Grooming Spa will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

7. Data Security

We use reasonable administrative, technical, and operational measures designed to protect personal information. However, no website, electronic communication, database, or storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain client, pet, appointment, communication, and business records for as long as reasonably necessary to provide services, maintain accurate business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

9. Your Choices

You may contact us to request that we update or correct certain personal information associated with your client profile.

You may opt out of SMS communications at any time by replying STOP.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact The Bark Site Grooming Spa through the contact methods provided on our website.